Invenio

Bazaarvoice

Who They Are

Bazaarvoice is a network that connects brands and retailers to authentic voices of people who shop. We designed a series of applications to help our client put their customers at the center of businesses and turn social data into smarter business decisions. This time around, we teamed up with Bazaarvoice and some big name clients—Walmart, Becel, Quaker State, Pennzoil, Shell and Purina–just to name a few.

Results That Matter

Wal-Mart, the world’s largest retailer wanted to successfully integrate user-generated content into their stores. With Bazaarvoice’s input, we designed a mobile app that created a unique opportunity to gather both social content and product reviews from customers during an in-store event.

The results were astonishing… with over 10,000 reviews in 3 days, this topped Wal-Mart’s  average number of results in just one calendar year.

Beyond Ratings and Reviews

We pride ourselves on being able to help any client, small or big. Here, we worked with Becel to collect ratings and reviews from customers.

The results? A proven increase in sales and brand loyalty…sounds pretty good to me.

 

CRM Integration

We also worked with Bazaarvoice to help Shell get better leads and clients.

How so? We seamlessly integrated our app and the CRM system to improve customer communication, retention, and Shell’s profitability.

Now, Shell has insight into their customer base, allowing the company to build lasting relationships and determine where there is potential for future growth!